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  • Privacy Policy Questions & Concerns
    We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To comply with any applicable laws and regulations. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
  • How long will the process take if Kreative Image purchases the items for me?
    1. It may take 14 to 21 business days based upon the shipping method chosen. 2. If the items are an instore purchase, it will only take 7 to 14 days total. 3. Shoes will take an additional 3 days depending upon workload and complexity of design.
  • Can Kreative Image match the exact color I want for my shoes?
    Yes. We can color match any color necessary for your shoe customization.
  • What type of products does Kreative Image use for their customizations; does it last?
    Alphaflex products are the industry norm for customizations and designs. They are a very unique brand that has changed the customization industry with its one-of-a-kind paint products and protectants. We also use another widely known brand for their shoe customization products, i.e. sealers, primers, and more.
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